DICT has launched eGov AIinside the eGovPH Superapp, giving verified users in the Philippines a built-in assistant called Kuya A. The Department of Information and Communications Technology introduced the feature at a ceremonial event on September 21, according to the Philippine News Agency. Kuya A is designed to provide real-time guidance for finding government information and accessing online services. The launch places conversational assistance alongside the app’s existing one-stop government transactions, rather than presenting a separate consumer chatbot. DICT Secretary Henry Aguda described the move as a practical step toward more responsive, accessible public service.
Users can ask Kuya A for help while using government services, while eGov AI also addsdocument extraction, image identification, translation, form understanding and speech generation. PNA reports that the feature can surface tourism information and laws, policies and guidelines, giving the assistant a broader reference role than transaction navigation alone. Real-time translation is intended to reduce language barriers in digital dealings. The announcement does not specify a complete list of supported languages, accuracy targets, retention periods or agency-by-agency coverage, so those operational details should not be inferred from the launch description.
The platform also includeselectronic know-your-customer (eKYC) checks and advanced liveness checks. These tools are presented as ways to make identity verification more efficient and help guard against fraud and unauthorized access. DICT’s official eGovernment platforms page identifies eGovPH as its mobile one-stop shop for national and local government services, and lists eGovAI among its platforms. The Philippine App Store listing identifies DICT eGovernment as the developer and records eGov AI enhancements to text-to-speech and speech-to-text in version 2.7.7. Users should still review consent and privacy information before submitting sensitive identity data.
President Ferdinand Marcos Jr., in remarks delivered by Cabinet Secretary Benhur Abalos, said government AI should be accountable, secure and used to support—not replace—human judgment. For now, theconfirmed Philippine offeris eGov AI inside the eGovPH Superapp for verified eGovPH users; the cited announcements do not establish availability to foreign users, a global rollout, or independent performance claims. No rumor, allegation, external test result or international deployment is part of this report. Availability, supported services and safeguards may change as DICT updates the app and agencies connect more transactions.
